Effective Date: February 1, 2025
Last Updated: February 25, 2025
1. Introduction
These Terms & Conditions ("Terms") outline the use of Forward Homecare LLC’s services, including SMS communications. By using our services or opting into SMS messaging, you agree to these Terms.
2. Types of SMS Communications
If you provide consent to receive SMS messages from Forward Homecare LLC, you may receive text messages related to:
Appointment reminders and confirmations
Caregiver arrival updates
Service-related notifications
Billing updates and payment confirmations
Policy changes and compliance notifications
Customer service responses to inquiries
📌 Forward Homecare LLC does not send promotional or marketing SMS messages.
3. Message Frequency
Message frequency may vary based on your interactions with us.
You may receive up to 10 messages per week related to your care, service updates, and billing.
Messaging frequency may change depending on service needs.
4. SMS Fees & Charges
Standard message and data rates may apply as determined by your mobile carrier.
Forward Homecare LLC is not responsible for charges incurred due to SMS messaging.
If you have concerns about fees, please contact your mobile carrier.
5. Opt-In Methods
You may opt in to receive SMS messages by:
✅ Providing verbal consent during a phone conversation with our staff.
✅ Submitting an online consent form via our website.
✅ Checking the SMS consent box on a paper form at our office.
6. Opt-Out Methods
You may opt out of SMS communications at any time using one of the following methods:
Reply STOP to any SMS message to unsubscribe.
Call us at 312-989-1372 to request removal from our SMS list.
Uncheck the SMS consent box on any of our online or paper forms.
📌 Once you opt out, you will no longer receive SMS messages unless you re-enroll.
7. Help & Support
If you need assistance regarding SMS messages:
Reply HELP to any SMS message for automated support.
Call 312-989-1372 for direct assistance.
Email us at support@forwardhomecare.com.
8. Privacy & Data Security
Your SMS consent and phone number are never shared with third parties for marketing.
We use your information only for service-related communications.
For details on data collection, protection, and sharing, see our Privacy Policy.
9. Changes to Terms & Conditions
We may update these Terms at any time. Any changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised Terms.
10. Contact Information
For questions or concerns regarding these Terms, please contact us:
📍 Forward Homecare LLC
🏢 2105 S Jefferson St. Unit 1st Floor, Unit B13-B14, Chicago, IL 60616
📧 info@forwardhomecare.com
📞 312-989-1372