1. Introduction

Forward Homecare LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, particularly when you engage with our services, including SMS communications.

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, phone number, email, mailing address, and other contact details.
• Communication Data: SMS messages, call logs, and email interactions with our customer service.
• Technical Data: IP address, browser type, and device information when visiting our website.

3. How We Use Your Information

Your information is used for the following purposes:

• Service Coordination: Scheduling, reminders, and service updates.
• Account & Security Notifications: Verifications, password resets, and compliance alerts.
• Customer Support: Responding to inquiries and service requests.
• Legal & Compliance: Meeting regulatory and contractual obligations.

4. SMS Consent Communication

• By providing your phone number, you consent to receive SMS messages from Forward Homecare LLC related to our services.
• Your phone number will not be shared with third parties or affiliate companies for marketing purposes.
• You may opt out of SMS messages at any time by replying STOP to any message.

5. Types of SMS Communications

If you have consented to receive SMS messages from Forward Homecare LLC, you may receive:

• Appointment Reminders: Example – "Hello, this is a reminder of your scheduled home care service on [Date] at [Time]. Reply STOP to opt out."
• Follow-Up Messages: Example – "We hope you were satisfied with your recent service. If you have questions, reply HELP."
• Billing Inquiries: Example – "Reminder: Your payment is due on [Date]. Contact us for details."

6. Message Frequency

Message frequency may vary based on the type of communication. You may receive up to 10 SMS messages per week for appointment reminders, billing updates, and follow-ups.

7. SMS Fees

Standard message and data rates may apply based on your mobile carrier's plan. Charges may vary for domestic or international SMS.

8. Opt-In Methods

You may opt in to receive SMS messages from Forward Homecare LLC by:

• Verbally providing consent during a conversation.
• Submitting an online form on our website.
• Fill out a paper form at our office.

9. Opt-Out Methods

You can opt out of SMS communications at any time by:

• Replying STOP to any message.
• Contacting us directly at 312-989-1372  to request removal from our SMS list.
• Unchecking the SMS consent box on our online or paper forms.

10. Help & Support

If you need assistance, reply HELP to any SMS message, or contact us at 312-989-1372

11. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

13. Contact Information

For questions or concerns, contact us at:
Forward Homecare LLC
2105 S Jefferson St. Unit 1^st Floor Unit B13-B14 Chicago IL 60616
info@forwardhomecare.com
312-989-1372

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